How do I know if I have a real emergency?
An emergency is when immediate police, fire, or medical assistance is necessary to protect life or property. If an emergency situation arises, ask yourself one important question: Is there an immediate need for police, fire, or paramedics to protect or save a life or property? If you can answer, "yes" to this question, then dial 9-1-1.
What should I tell the dispatcher when I call?
- Stay Calm. Give your name, location, and nature of the emergency.
- Listen carefully to the questions and instructions of the Dispatcher.
- Answer all questions as accurately as possible. Speak clearly and slowly.
- Do exactly as instructed during the course of the call.
Should I hang up and try to help or stay on the line?
If I accidentally call 9-1-1 should I hang up?
Should I dial 911 if I have a non-emergency situation?
Never tell the Dispatcher that a situation is more serious than it really is. It is against the law to intentionally and knowingly gives false information to police or emergency services. Abuse of 911 may delay someone else's access to emergency assistance.
When I call 9-1-1, am I calling the agency that I need for my emergency?
Text to 911 is now available in Massachusetts
To contact emergency services by text message, simply enter 911 in the “To” field of your mobile device and then type your message into the message field. It is the same process that is used for sending a regular text message from your mobile device. It is important to make every effort to begin the text message indicating the town you are in and provide the best location information that you can.